Returns and Refunds
At Himalaya Chemical Laboratory Pharmacy®, we want to ensure your complete satisfaction with your purchases. We offer a 100% money-back guarantee (excluding shipping charges) for all products purchased through our website. If for any reason you are not satisfied with your purchase, you can initiate a return or exchange request within 5 days from the date of delivery.
To initiate a return or exchange request, please follow these steps:
Step 1: Contact our Customer Support team via email at support@ujalaeyedrops.in or call us at +91 9458315424 within 5 days from the date of receiving the order.
Step 2: Provide us with your order ID details and your request to return or exchange your order. Please email an image of the product clearly showing the batch number and the invoice for our reference.
Step 3: We will pick up the products within 4 – 7 business days of receiving your request. Once we receive the products back, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Returns of products will not be accepted under the following conditions:
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If a product is returned without the original packaging including price tags, original outer packaging, freebies, and other accessories or if the original packaging is damaged.
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If the product’s serial number is tampered with.
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If the product’s composition is altered.
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If a request is initiated after a period of 30 business days from the date of receiving the delivery.
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If you have received a damaged or wrong product, please follow these steps:
Step 1: Contact our Customer Support team via email at support@ujalaeyedrops.in or call us at 7399289928 within 5 days from the date of receiving the order.
Step 2: Provide us with your order ID details and your request to return or exchange your order. Please email an image of the product clearly showing the batch number and the invoice for our reference.
Step 3: We will pick up the products within 4 – 7 business days of receiving your request. Once we receive the products back, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Can I return a part of my order?
Yes, a return can be created if you have ordered multiple products. You can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned with its original packaging, seals, labels and barcodes intact as well as any complimentary gift or product which came along with it.
Refund Process:-
In case of a return or exchange, we process the refund within 2 – 5 days from the date when the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2 – 5 days from the date of us receiving the products back, as well as receiving your bank details on e-mail. It may take an additional 2-3 days for the amount to reflect in.